Question 1

What is Soft Sense™ coating, and how does it differ from other surface technologies?

Accepted Answer

Soft Sense™ is BAKIŞ Door's signature silky-touch surface technology. Unlike traditional coatings, it does not leave fingerprints, offers a 9H scratch-proof surface, does not fade under UV, and is easily cleaned with a damp cloth. It comes standard on all our Premium and Royal collection models.

Question 2

What collections do you have, how many models do you produce?

Accepted Answer

We have 4 collections: Premium (Sardes, Perge), Royal (Cone, Cubic, Efes, Milet), Modern (Roma, Berlin, Country 2, 4 Plus, Riga), New (Bella, Marca, Ilgar, Yol). A total of 15 models, offered in 5 Soft Sense™ colors (Anthracite, Moon Grey, Tungsten, Mink, White).

Question 3

Do you produce fire-rated doors?

Accepted Answer

Yes. Our FRD-E25 model is Efectis certified, has passed EN 1634-1 tests, and is certified to E30/EI30 class according to EN 13501-2 — a 30-minute fire-rated door. With Sauerland 35mm fire core, MDF surface and certified Allegion hardware, it suits hotel, office, hospital and public projects.

Question 4

Which models are available in stock?

Accepted Answer

Sardes, Perge, Cubic, Roma, Berlin and Country 2 are available from stock. Other models have a 3-6 week production lead time.

Question 5

Which countries do you export to?

Accepted Answer

We export to more than 58 countries. We are active in Europe (Germany, UK, Netherlands, France, Spain, Portugal, Italy), the Balkans (Romania, Serbia, Albania, Croatia, Montenegro, Moldova), the Middle East & Africa (UAE, Qatar, Saudi Arabia, Iraq, Iran, Kenya, Ghana, Morocco) and Asia & other (Azerbaijan, Georgia, Kazakhstan, Pakistan, Tajikistan, USA, Canada).

Question 6

What is your minimum order quantity?

Accepted Answer

The minimum quantity for B2B container orders is 100 units. For dealership and distribution, a separate discussion is held with our export team.

Question 7

How can I get a quote?

Accepted Answer

You can fill out the 3-step form on the Get Quote page or reach our sales team directly via the contact details. We respond within 24-48 hours with pricing, lead time and shipping details.

Question 8

Do you have CE and other European certifications?

Accepted Answer

Yes. We hold CE, Efectis (fire), FSC (sustainable forest), ISO 9001 (quality management) and ISO 14001 (environmental management) certifications. All documentation suitable for the European market is ready.

Question 9

What is the shipping time?

Accepted Answer

5-7 business days within Türkiye, 10-15 business days for Europe, 25-45 business days for overseas shipments. The exact delivery date is shared after order confirmation.

Question 10

How is the packaging done?

Accepted Answer

Each door is packaged with special corner protectors, EPS fillers and moisture-barrier wrap for damage-free delivery. Safe stacking is done inside the container. Extra protection standards apply to export orders.

Question 11

What should I do if a damaged product arrives?

Accepted Answer

Photograph the container condition before unloading. With detailed notification within 7 days, we replace damaged products free of charge or issue credit. All shipments are insured.

Question 12

What is the warranty period?

Accepted Answer

All our doors carry a 10-year structural warranty and 2-year hinge-mechanism warranty. The warranty covers manufacturing defects and failures under normal use conditions.

Question 13

Do you provide spare parts?

Accepted Answer

Yes. We guarantee hinge, lock, handle and seal spare parts for at least 10 years for all our doors, including discontinued models.

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